Apple Store repair policy update allows servicing of iPhones with third-party batteries Apple Retailer restore coverage replace permits servicing of iPhones with third-party batteries Apple has modified its insurance policies relating to repairs by way of Apple shops, with clients who’ve changed the battery of their iPhone with an aftermarket mannequin put in by a third-party restore store now in a position to be repaired on the Genius Bar in addition to at Apple Approved Service Suppliers.

The prevailing restore insurance policies required shops to disclaim servicing requests to clients for iPhones which have a alternative battery from an unofficial supply. The denial of service utilized to successfully each required restore of the iPhone, even when it has nothing to do with the battery.

First reported by iGeneration and confirmed by AppleInsider, Apple Shops modified the insurance policies referring to batteries on February 28, permitting clients to make use of the retail restore course of as soon as once more for such units. Within the occasion the battery must be changed, each the Genius Bar and Apple Approved Service suppliers will substitute it with an official Apple model, whereas repairs involving different elements will proceed whereas ignoring the battery’s unofficial nature.

The change doesn’t apply to different elements added to an iPhone, akin to a alternative of the show, which is able to normally incur both the price of a alternative or can be equipped to the client with a refusal to restore. It additionally doesn’t cowl harm brought on by a third-party battery, such because the display screen breaking due to swelling.

French Apple technicians are apparently involved concerning the coverage change, as a result of elevated threat of utilizing unofficial batteries. One French technician — backed up by a tech contacted by AppleInsider in the US — cited incidents the place adjustments to the battery weren’t detected earlier than opening the iPhone and an unintentional quick circuit triggered harm to the logic board.

To mitigate the danger, technicians need to comply with particular directions for units recognized as having a third-party battery, rising the restore time whereas additionally requiring additional obligatory coaching and certifications.


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